Your results are ready once the lab finishes analyzing your sample. How long that takes depends on the specific test you ordered — processing times vary by test and panel. You don't need to check your portal repeatedly; we'll send you a notification as soon as your results — or any partial results — are available.
What affects how long results take
Several factors influence when your results will be ready:
The test or panel you ordered. Different tests have different processing times. More comprehensive panels with multiple markers generally take longer than single-marker tests.
When your sample arrives at the lab. Processing begins when the lab receives your sample, not when you drop it in the mail or schedule a pickup.
Whether multiple markers are included. For tests with several markers, some markers may finish before others. We release partial results as soon as they're ready so you're not waiting for everything at once.
How you'll be notified
We send two types of result notifications:
Partial results notification — sent when some markers are finished and ready to view, while others are still processing.
Full results notification — sent when all markers in your test are complete and your full report is available.
After receiving either notification, sign in to your member portal or open the app to view your results.
If your results are taking longer than expected
We do not commit to a specific turnaround timeframe because timing depends on your test and when the lab receives your sample.
Need more help?
If you've shipped your sample and haven't received any result notification after what feels like an unusually long time, contact our support team through chat. Share your order details and we'll check on the status of your results.