Testing Support

Why a hemolyzed sample is rejected and how to prevent it when you collect your replacement.

My sample was rejected as hemolyzed — What does that mean?

Why an improper collection rejection happens and how to pack your replacement correctly.

My sample was rejected for improper collection — What does that mean?

When we send a free replacement kit, how the process works, and what happens when it arrives.

How do replacement kits work?

Why a sample can exceed its stability window and how to avoid it next time.

My sample was rejected for exceeding stability — What does that mean?

Why a QNS rejection happens and how to collect enough sample next time.

My sample was rejected for quantity not sufficient — What does that mean?

Why partial results happen and what a free replacement kit completes for the remaining tests.

The lab needs more blood — Why did I get partial results?

How to track your replacement kit and what to do if it hasn't arrived.

Where is my replacement kit?

The four reasons a sample gets rejected and what happens after a rejection.

Why was my sample rejected?

Riley Burcin

Rejected samples and free replacement kits.

Sample Issues and Replacements

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