Welcome to Testing Support

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Before starting your collection, please be sure to read all instructions carefully, and register your kit!

How at-home testing works.

5 articles

Placing an order, tracking an order, and shipping issues.

6 articles

How to register, consents, and registration problems.

8 articles

Step-by-step instructions for each collection method.

20 articles

Packaging, shipping, and tracking a sample to the lab.

4 articles

Rejected samples and free replacement kits.

8 articles

When results are ready and how to view them.

8 articles

Who reviews results, getting an abnormal result, and what happens next.

4 articles

Managing your account, data protection, and billing questions.

6 articles