Partial results means some of the markers in your test are finished and ready to view, while others are still being processed at the lab. The results you've received are accurate and final for those markers — they are not preliminary or subject to change. Your remaining markers will be added to your results page once they're complete, and we'll send you a notification when your full results are ready.

Most tests include multiple markers, and those markers don't always finish processing at the same time. Rather than hold your completed markers until everything is done, we release them as soon as they're ready so you can start reviewing your results. This is the standard way multi-marker tests are processed.

Here's the sequence of what happens:

In some situations, partial results happen not because markers are still processing, but because the lab could not complete certain tests from your original sample. This can happen if there wasn't enough sample volume to run every test. If this applies to your order, we'll send you a free replacement kit and explain what's needed in a separate message. Check your inbox for a message about a replacement kit — it will be a different message from your results notification.

If you're not sure which markers are still being processed or how long to expect before your full results arrive, contact our support team through chat. Share your order details and we'll check the current status.