To request a copy of your personal health data or ask us to delete it, contact our support team through chat. We honor data requests in line with HIPAA (Health Insurance Portability and Accountability Act) and applicable privacy law. Use this article to understand how the process works.

You can ask our support team for a copy of the personal information we hold about you. We'll verify your identity before releasing any information, to make sure your data stays secure.

You can ask us to delete your personal information. Once we receive your request, we'll explain what can be deleted and confirm the next steps with you.

Important: Some records may need to be retained even after a deletion request — for example, certain test and health records that we are legally required to keep under HIPAA or other applicable law. Our support team will explain what applies to your specific request.

Contact our support team through chat for any privacy or data request.