You can track your kit using the tracking number in your "Kit Shipped" notification, which is sent by email or text shortly after your kit leaves our fulfillment center. The tracking link in that notification shows you your kit's current status at any time.
How to track your kit
Open your "Kit Shipped" email or text message.
Click the tracking link — it will take you directly to your kit's status. Alternatively, copy the tracking number and enter it on the carrier's tracking website.
Check back at any time for updated status. You'll also receive a "Kit Delivered" notification automatically when the carrier marks your kit as delivered — you don't need to keep checking manually.
After you receive the "Kit Delivered" notification, the kit should be at your delivery address. If you can't find it, see the section below.
Can't find your tracking number?
If you can't locate your "Kit Shipped" notification, check your spam or junk folder first. If it's not there, contact our support team with your full name and shipping address — we'll look up your order and share the tracking details with you.
What if tracking says "Delivered" but I don't have my kit?
Before contacting support, check these locations — carriers frequently leave packages in spots that aren't immediately visible:
With other household members or neighbors
Side doors, back porches, garages, and covered entryways
Secure package areas, building mailrooms, and package lockers
If you've checked all of these and still can't find the kit, contact our support team. If your kit was lost in transit, we'll send a free replacement kit.
What to do if tracking shows no movement
If your tracking number hasn't updated in several days, contact our support team through chat. We can investigate with the carrier, and if the kit was lost in transit, we'll arrange a free replacement kit.
Need more help?
Contact our support team through chat anytime and we'll track your kit down together.