Your kit ships shortly after you place your order. You'll receive email and text notifications at each key step — when your kit ships (with a tracking number) and again when it's delivered. Exact delivery timing depends on your location and the shipping method used for your program.

If you don't receive an order confirmation after ordering, check your spam or junk folder. If it's not there, contact your test provider to confirm the order went through.

Use the tracking number in your "Kit Shipped" notification to see your kit's current status at any time. Click the tracking link in that notification, or enter the tracking number on the carrier's tracking website.

If your "Kit Delivered" notification has arrived but you can't find the package, check with household members, neighbors, side doors, porches, and any secure package areas or building mailrooms before contacting support.

If your tracking number hasn't updated in several days, or your kit is past the expected delivery window with no update, contact our support team through chat. We can investigate with the carrier. If your kit was lost in transit, we'll send a free replacement kit on the same order.

If you can't locate your "Kit Shipped" notification, contact our support team through chat with your name and delivery address. We'll look up your order and share your tracking details.