You are receiving activation reminders because our records show your kit was delivered but has not been activated yet. The reminders stop automatically as soon as your kit is activated.
Why activation reminders are sent
Activation is required before anything else can happen with your order. Until your kit is activated:
No licensed physician can be assigned to your order
The lab cannot process your sample even if it arrives
Your results cannot be produced or delivered
We send reminders by email and text to the contact details from your order so that your sample does not arrive at the lab unable to be processed. The reminders continue until we see a completed activation linked to your Kit ID.
How to stop the reminders
Activate your kit. Activation takes a few minutes:
Scan the QR code or visit the link on your instruction card.
Enter your Kit ID and your personal details.
Answer the health intake questions and accept the three consents.
Submit. You will see a confirmation on screen when activation is complete.
Once you submit successfully, the reminders stop.
Already activated but still getting reminders?
This can happen if the Kit ID entered during activation did not match the Kit ID we shipped — for example, due to a typo. Contact our support team through chat with your Kit ID and we will confirm your activation status and stop the reminders.
No longer planning to use the kit?
Contact our support team and let us know. We can note your order so you are not sent further reminders.
Need more help?
Contact our support team through chat and we will check your activation status right away.