Walk-in collection sites — physical locations where you can go in person to have your sample collected — are on our roadmap but are not available yet. Your current kit is designed for at-home collection, and the instructions in your kit are the right guide for you today.
Timing, locations, and how walk-in collection will work are still being finalized. This article will be updated and you will be notified when walk-in sites become available.
What we can tell you today
Walk-in collection is a planned future option.
Timing, locations, and the exact experience (self-collection, assisted collection, or both) have not yet been confirmed.
Your current at-home kit is fully capable of producing a valid sample when the instructions are followed.
In the meantime
Your at-home kit is built for at-home collection. The Help Center includes step-by-step guides for every sample type in your kit, and our support team can walk you through your collection live over chat — including reviewing a photo or short video of your setup — if you would like real-time guidance.
Need more help?
If you have a specific reason you would prefer in-person collection, contact our support team through chat. We will let you know what options are currently available for your test and will share information about walk-in sites as soon as timing is confirmed.